Complaint sources vary, including from individual customers, consumer organizations like the Better Business Bureau, and government agencies such as state attorneys general. ComplaintTrax™ captures essential details of each complaint, categorizes them by urgency and topic, and streamlines task prioritization and assignment for team members. The system offers real-time updates and progress tracking, ensuring that every issue is thoroughly addressed and resolved in a systematic manner. This structured approach improves response times, identifies recurring issues, and fosters proactive measures to enhance employee performance and service quality. Additionally, the platform’s comprehensive reporting and analytics tools reveal trends and highlight common pain points. Armed with these insights, teams can drive continuous improvements, increase customer satisfaction, and reduce the volume of future complaints. ComplaintTrax™ integrating advanced complaint management capabilities equips organizations to navigate challenges effectively, protect their reputation, and maintain compliance with regulatory and ethical standards.

Delivering end-to-end IT and network engineering support, including cybersecurity, system integration, infrastructure, test & evaluation, and ISR asset integration support. Our credentialed professionals design, install, manage, and secure complex network environments. We specialize in tactical communications architecture encompassing secure video and data dissemination, utilizing virtual private network (VPN) tunnels over commercial networks, with commercial or military-grade encryption. Integrating ISR hardware, software, and networking we provide secure, real-time operational visibility across any location. From modernizing legacy systems to deploying virtualized solutions, we create resilient, mission-ready infrastructure CONUS or OCONUS.

Ethics Suite is designed by compliance professionals for compliance professionals. We offer a smarter, more modern approach to addressing workplace misconduct, theft, and fraud. Our whistleblower hotline reporting platform can be accessed from anywhere and offers an anonymous reporting option. When your employees are empowered to speak up, you can stay one step ahead of costly issues that can tarnish your brand and reputation. Step 1: Your employee reports concerns using the online anonymous reporting hotline system. Once the report is submitted, it is assigned a unique pin and you are notified by email. Step 2: The report is added to your MyEthicsSuite platform. Here you can review and manage all employee reports, using a smartphone, tablet, or computer. Step 3: As you work on the case, you can post follow-up questions, even if the reporter wishes to remain anonymous, upload corresponding documents, and notate the steps taken. Your reports and any actions taken remain secure in an easy, auditable, and defensible format. Step 4: Once the investigation is concluded and you decide on any internal actions to be taken, you can mark the matter as resolved and the report remains in your MyEthicsSuite should you need to access it on a later date.

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